All appointments are telehealth consultations. No face-to-face appointments are available at this time. Initial appointments must be via video, while review appointments are either video or phone.Telehealth has limitations compared with in-person consultations, including potential technical difficulties and limits to physical examination. Telehealth is not suitable for emergencies. If you require urgent assistance, please call 000.

Video

Video is the preferred modality. You will be sent a link to the virtual waiting room prior to your appointment. Please arrive 5 minutes early and ensure a secure internet connection as well as a quiet, private location where your confidentiality can be maintained. The video link will be accessible via internet browser, on a mobile or desktop, and does not require any downloads. If the video connection fails, the consultation may continue by telephone where possible.

Phone

Dr Praser will ring your mobile number at the appointed time. Please ensure a quiet, private environment and endeavour to be in an area with good mobile reception

Confirmation

SMS reminders are sent approximately 2-3 days prior to appointments. To secure your appointment please reply to the SMS with ‘Y’ as soon as possible. Unconfirmed appointments may be cancelled.

Appointment arrival & cancellation

Please arrive 5 minutes early for your appointment to avoid reduced time with Dr Praser. A late arrival will result in shortened consultation. If you are more than 15 minutes late, Dr Praser may not be able to accommodate the appointment due to other patients waiting. In such cases, the appointment will be considered a no-show and the associated fee will be charged.If you are unable to attend your appointment, please provide at least 48 hours’ notice. Late cancellations or non-attendance may incur a cancellation fee to cover the reserved appointment time. We will endeavour to work with you to rebook a suitable appointment where possible but this cannot be guaranteed.

Followups

It is the patient’s responsibility to schedule a follow-up appointment well in advance to avoid long waiting times. We suggest that you book your next appointment at the time of your current appointment.Return to top

Standard fees

Initial consultations are 60 minutes and must be by video telehealth only. The current fee is $840 with a $262.10 Medicare rebate for eligible patients. Standard review appointments are 30 minutes, via video or telephone, with a fee of $382 and a Medicare rebate of $134.

Payment methods

Payment for an initial consultation and all telehealth appointment payments are processed 2 days prior to the appointment. Prepayment is made via our secure online credit card facility. A surcharge of 1.5% applies to all credit card payments. Medicare rebates are processed after the completion of the appointment.

Prescription requests

Please request prescriptions during your appointment time. Outside of appointments, requests will be passed on to Dr Praser for review but they are not guaranteed. Scripts incur a private fee of $100 and you may received a limited quantity only depending on the clinical scenario.

Paperwork requests

Paperwork outside of appointments: travel letters $100, university/school accomodation forms $250, short letters $50. Longer legal or insurance paperwork will be invoiced according to the time required.

Medicare rebates & referrals

Patients must have a GP referral in order to be eligible for a Medicare rebate. GP referrals must be renewed every 12 months, while a referral from another specialist must be renewed every 3 months. It is the patient’s responsibility to keep track of their Medicare claiming and ensure that their referral remains valid across time.Medicare safety nets can help to lower your out-of-pocket costs. For further information, please visit Services Australia.Return to top

Doctor communication

Dr Praser does not conduct medical correspondence via email. [email protected] is for booking and administrative enquiries. It is not monitored for clinically urgent matters. You must have a telehealth appointment booked to be able to speak with Dr Praser. We can pass a message on if you do not have an appointment booked, and will do our best to get back to you in a timely manner. Some matters may be able to be resolved without an appointment, but others may require a booking. This is at Dr Praser’s discretion.

Phone policy

The phone number (02) 4817 9212 is staffed from 9am-5pm on weekdays, excluding public holidays. Outside of these times, calls will be redirected to voicemail. Please be advised that this is not monitored for clinically urgent matters.

Confidentiality & privacy

All information shared during telepsychiatry sessions is treated as strictly confidential and handled in accordance with applicable Australian privacy laws and professional standards. Your personal and health information is securely stored and protected, and will not be disclosed to family members, employers, or any third parties without your explicit consent, except where required or permitted by law (such as in situations involving risk of harm to yourself or others). We use secure, encrypted platforms to conduct sessions and safeguard your data, ensuring your privacy is respected at all times.

AI scribe

This practice may use secure artificial intelligence (AI) tools to assist with administrative and clinical documentation tasks, such as summarising consultation notes or drafting letters. These tools are used only to support Dr Praser and do not replace clinical judgement or decision-making. Any information processed by these systems is handled in accordance with Australian privacy laws and relevant healthcare confidentiality standards. By proceeding with your appointment, you consent to the use of such tools as part of your care. If you have any concerns, please raise this with your doctor at the start of the consultation.Return to top

Can I still see Dr Praser?

Dr Praser will continue to care for existing patients via telehealth. All bookings from Gordon will be honoured but they will be converted to telehealth.

How does telehealth work?

You will be sent a link to the virtual waiting room prior to your appointment. Please arrive 5 minutes early and ensure a secure internet connection as well as a quiet, private location where your confidentiality can be maintained. The video link will be accessible via internet browser, on a mobile or desktop, and does not require any downloads. If the video connection fails, the consultation may continue by telephone where possible.

What if I don’t want telehealth?

Unfortunately, Dr Praser is unable to offer face-to-face appointments for now. He would be happy to facilitate transfer of care to another psychiatrist if you choose.

Have my records been transferred from Gordon?

Records have been transferred, but there are some gaps eg. secondary contacts and appointment history, therefore we apologise for any inconvenience.

How do I pay?

Credit card details saved at Gordon were unable to be transferred. You will be sent an email and SMS to update your payment and other details, and our remote administrative team will also contact you before your appointment. Credit card payment or EFT are the payment methods available. Prepayment is required to confirm your appointment. Rebates will be processed up to 2 days after your appointment.

Do I need a referral to the new practice?

Referrals have been migrated, but if it has been close to a year since your last referral, please obtain an updated one.

How do I contact the new practice?

Email [email protected] or phone (02) 4817 9212 during business hours. You may leave voicemail after hours. These services are monitored by non-clinical staff therefore please be advised that clinical queries about medication side effects or symptoms are best addressed in an appointment.

How do I book?

Online bookings are available or phone (02) 4817 9212 during business hours. Online bookings are private 30min followups by default; if you need a different type of booking (eg DVA or longer duration) please ring instead of using the online system.

What are the fees?

Standard consultation fees are $382 for 30 minute followup appointments ($134 rebate) and $840 for initial 60 minute appointments ($262 rebate). Paperwork outside of appointments: travel letters $100, scripts $100, university/school accomodation forms $250, short letters $50. Longer legal or insurance paperwork will be invoiced according to the time required. Scripts without appointment are at Dr Praser’s discretion and he may provide a limited quantity and/or request a review.

Can my GP continue prescribing?

Dr Praser encourages patients who are stable on their ADHD medications to discuss with their GP about continuation prescribing. He can provide a letter confirming diagnosis and medications, incurring a short letter fee as above.Return to top